Within 3 working days after confirmation of the contract, customer should pay 50% of the total invoice amount as down payment; if total invoice amount is less than HKD 3,000, customer should fully pay the invoice amount.
To allow us to have sufficient time to arrange transportation for the delivery of goods, customer must settle all the outstanding payment at least one day before delivery.
Delivery service is limited to ground-floor alongside delivery and freight charges may vary for different regions. Kindly contact our customer service manager for details.
Customer should take delivery of goods within 14 days after the order is completed. If customer refuses for whatever reasons, we have no obligation to store the goods and have the absolute right to dispose the goods. In any case, we will not refund the deposit or related payment.
Upon receipt of the goods, customer should check the amount and quality immediately. Within 3 days, any damage, if founded, (other than caused by man-made or accidental damage after the receipt of goods) should report to our customer service manager for disposal. We will not take any responsibility if damage issues are not reported within 3 days after receipt of goods.
Unless otherwise specified, transportation cost shown in the contract means delivery of the goods to designated destination and customer shall take delivery alongside the truck. Any garbage left after unpacking shall be disposed by customer.
All colored products are manufactured strictly according to the samples. However, in some cases, the products may result in color deviation from 5% to 20% due to different order lots, timing, weather or humidity. Customer should not compare or note the dissimilarity of the color from computer display or products not made by us. We will not accept any reproduction or refund requests due to the above reasons.
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